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Notes when ordering

Please make sure you provide valid phone number, full name and full delivery address as all these information are essential when sending out the order with the courier company. We are not responsible for any order being delayed or lost from lack of information provided when entering details in the fields provided.

For items out of stock overnight and not advertised as such on the website we will send an email asking if you require a refund or different products with the same value as those already ordered.

We don’t have access to the card details provided for the payment online as these are processed by a third party. You will be requested for the card details only in the situation where you need to add or remove certain items from the order or in case of refund.

If your order is a gift for somebody else, please let us know if you require a note by emailing stating your name, otherwise the receiver will see only Voya as being the sender.

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